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How long should you wait for tan to develop?

Posted by MARKETING ONYX

tanned woman at the beach - how to tan fast?

How long does it take to get a tan after a tanning bed session? And how to tan fast? Keep on reading to find out!

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Which tanning lotion choose on Christmas?

Posted by MARKETING ONYX

christmas gifts for tanners

Christmas is coming! Give your loved ones just what they need. Which tanning lotion to choose for Christmas? Let's find out!

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Winter skincare - how to moisturize dry skin?

Posted by MARKETING ONYX

winter skincare - how to moisturize skin

Dry skin can happen as a result of frequent bathing, aging, medical conditions, and cold or dry winter air.  How to deal with it?

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Best tanning lotions for YOU

Posted by MARKETING ONYX

tanned woman is holding tanning lotions for tanning beds

Thanks to our best tanning lotions, you can adjust your tan to your needs. Which lotion should you choose? Let's find out!

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5 differences between tanning beds

Posted by MARKETING ONYX

tanned woman in tanning bed - 5 differences between tanning beds

Are you planning a solarium session?  What are the main differences between tanning beds? Check it out.

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Returns 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.


Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@onyxtan.com.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@onyxtan.com and send your item to: Onyx Products Inc, P.O. BOX 161037, Miami, FL 33116.


Shipping
To return your product, you should mail your product to: Onyx Products Inc, P.O. BOX 161037, Miami, FL 33116.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Thanks for contacting us. We'll get back to you as soon as possible.

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