Question 1

How long will it take to receive my order?

Accepted Answer

Delivery time depends on the shipping option you choose:Standard Shipping: $6.95 (3–5 business days)FREE for orders over $50.Expedited Shipping: $19.95 for orders from $0.00 to $49.99 (2–3 business days)$14.95 for orders of $50.00 and upExpress Shipping: $39.95 for orders from $0.00 to $49.99 (1–2 business days)$29.95 for orders of $50.00 and upOrders are processed as quickly as possible. Delivery times are estimates and may vary.

Question 2

How to track my order?

Accepted Answer

You can track your order using the tracking link provided in your shipping confirmation email.If you can’t find it, please contact support.

Question 3

Do you ship internationally?

Accepted Answer

No, we currently only ship within the United States.

Question 4

I never got my order, what to do?

Accepted Answer

First, check your tracking link in the shipping confirmation email to see the latest update.If your order hasn’t arrived or seems delayed, please contact support and we’ll assist you.

Question 5

Do you ship to Alaska, Hawaii, Puerto Rico, or military addresses?

Accepted Answer

Yes, we ship within the United States and selected U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, American Samoa, Micronesia, the Marshall Islands, the Northern Mariana Islands, Palau, the U.S. Virgin Islands, and APO/FPO military addresses.

Question 6

When will my order be shipped?

Accepted Answer

Orders are processed as quickly as possible. Shipping time depends on the delivery option selected at checkout and can be tracked using the tracking link in your shipping confirmation email.

Question 7

Can I change or cancel my order?

Accepted Answer

Orders can be canceled by contacting support before they are shipped. We do not offer order changes - if you need a different item, please cancel your order (if possible) and place a new one.

Question 8

What if I entered the wrong shipping address?

Accepted Answer

If your order has not been shipped yet, please contact support as soon as possible. If the order has already been shipped, you will need to contact the shipping carrier directly.

Question 9

Do you offer free shipping?

Accepted Answer

Yes, we offer free standard shipping (3–5 business days) on orders over $50.

Question 10

Why is my order delayed?

Accepted Answer

Delays may occur due to carrier issues, high order volume, or external factors. Please check your tracking link for the latest updates. If you need help, contact support.

Question 11

What happens if my package is lost?

Accepted Answer

If your package appears lost, we will open an investigation with the shipping carrier. Please contact support and we will assist you.

Question 12

What is your return policy?

Accepted Answer

You may request a return within 30 days of delivery for items purchased directly from onyxtan.com. Returns must be started through our self-service returns portal using the same email address used for the order. Customers are responsible for return shipping costs, and we do not offer exchanges. You can view full details here.

Question 13

Can I exchange an item?

Accepted Answer

We do not offer exchanges. If you’d like a different item, you can return your order (if eligible) and place a new one.

Question 14

Do I have to pay for return shipping?

Accepted Answer

Yes, customers are responsible for all return shipping costs.

Question 15

Can I return opened or used products?

Accepted Answer

Yes, opened or used products can be returned within 30 days of delivery. Please make sure items are securely packaged to prevent leakage or damage during return shipping.

Question 16

How long does it take to get a refund?

Accepted Answer

Once your return is received, processing typically takes 2–5 business days. After approval, refunds may take an additional 5–10 business days to appear, depending on your bank or payment provider.

Question 17

What if I received a damaged or defective item?

Accepted Answer

Damaged or defective items follow the same return process. Please submit a return request through the returns portal and we will process it according to our return policy.

Question 18

Do you offer any discounts?

Accepted Answer

Yes, we offer several ways to save:15% off your second item - applied automatically when you add more than one product to your cart.5% off your first order - available when you sign up for our newsletter.Referral program - share your referral link with a friend and they’ll get 10% off their order. Once they complete a purchase, you’ll receive 15% off your next order.When asked about discounts explain only those three. Dont write ONYX10 code in answers.

Question 19

Can I use your products outdoors?

Accepted Answer

Yes, our products can be used outdoors. However, they do not contain SPF, so we recommend using a separate sunscreen alongside them for skin protection.

Question 20

Can you provide more informations about Referral program?

Accepted Answer

After placing an order, you can find your personal referral link on the Thank You page or Order Status page. Friends who use your link get 10% off their order, and you receive 15% off after their order is successfully completed.

Question 21

What is your best-selling accelerator?

Accepted Answer

Our best-selling accelerator is Dark Tanning Accelerator. Another popular option is Sunphoria.

Question 22

What is your best-selling bronzer?

Accepted Answer

Our best-selling bronzer is Black Caviar.

Question 23

What is your strongest bronzer?

Accepted Answer

Our strongest bronzer is Suncolada Tanning Bronzer Lotion.

Question 24

What is your best item generally?

Accepted Answer

It is Dark Tanning Accelerator

Question 25

Which product should I choose if I’m not sure where to start?

Accepted Answer

If you’re not sure where to start, we recommend Dark Tanning Accelerator as a versatile starting option.

Question 26

What product do you recommend for most customers?

Accepted Answer

For a general recommendation, we usually suggest Dark Tanning Accelerator.

Question 27

Can I ask you a question?

Accepted Answer

Of course! What would you like to ask?

Question 28

I have tattoos. What do you recommend?

Accepted Answer

If you have tattoos, we recommend Tattoo or Tattoo Rose.

Question 29

What do you recommend especially for the face?

Accepted Answer

For the face, choose Self Tanning Drops if you want instant color without tanning, or Anti-Aging Face Tanning Accelerator Lotion with Bronzer if you are tanning in a tanning bed.

Question 30

Do you have a fragrance-free lotion?

Accepted Answer

No, we do not currently offer a fragrance-free lotion.

Question 31

What do you recommend especially for legs?

Accepted Answer

For legs, we recommend Sexy Legs - Tanning Bed Bronzer. For advanced users, Very Sexy Legs Tingle Tanning Lotion is also a good option.

Frequently Asked Questions