Shipping policy
For any questions regarding your order, shipping, or tanning product recommendations, please contact us by email or by phone at +1 305 703 6699. Our support team typically responds within 1–2 business days.
ORDER PROCESSING TIME
Orders are processed Monday through Friday, excluding federal holidays. Most orders are prepared for shipment within 1–2 business days, depending on order volume and carrier availability.
SHIPPING TIMES AND COSTS
Contiguous U.S. (US 48)
-
Standard Shipping: $4.95 (3–5 business days)
FREE for orders over $50. - Expedited Shipping: $14.95 (2–3 business days)
- Express Shipping: $24.95 (1–2 business days)
Alaska, Hawaii & U.S. Territories
Includes: Puerto Rico, Guam, Northern Mariana Islands, American Samoa, and the U.S. Virgin Islands.
-
Economy Shipping: $9.95 (5–8 business days)
FREE for orders over $50.
Additional Shipping Information
- We ship to P.O. boxes and APO/FPO military addresses.
- Delivery times may vary for remote locations and during peak seasons.
- If a shipment is delayed, we will notify you in accordance with U.S. shipping regulations (MITOR Rule).
ORDER FULFILLMENT & TAXES
All orders are processed and fulfilled by Onyx Products, Inc. from our U.S. distribution locations. Applicable sales tax is calculated at checkout based on your shipping address.
TRACKING & DELIVERY
Delivery times provided at checkout are estimates based on carrier guidelines and may vary due to factors such as location, weather, or seasonal volume.
INCORRECT OR DAMAGED SHIPMENTS
If your order arrives damaged or you believe an error occurred during packing, please contact us so we can assist you. Providing details and photos (if applicable) helps us resolve issues efficiently.
This Shipping Policy is operated by Onyx Products, Inc. For details regarding returns and refunds, please visit our Return & Refund Policy.